Special Order Information

Special ordering uniforms means that we do not have that item in stock at our store. We will need to order them from our vendors. Please see some common questions and answers below.

• Do I have to pay for the item before it's ordered for me?

  Yes, all orders that have a "special order only" item must have the payment go through before we place the order with the vendor. Once the payment goes through it will be considered a custom order which then falls under our custom order procedure and refund policy.

• How long will it take for my special order to come in?

  All uniform special orders can take upwards of 3–4 weeks to arrive to us at the store. Nursing shoes will take 1–2 weeks. From there, we'll have a processing time to get your order ready. Once we've processed your backorder, we'll send you another email letting you know it's ready for pickup.

• When shipping, will I get charged another shipping fee if I've already received the first part of my order?

  We will not charge you a second time for shipping. The fee that you initially paid is enough to cover the entire order. If you placed two orders then you will be charged twice for shipping.

• What if my special order doesn't fit when it comes in or I no longer want it?

  We will allow a one-time exchange on the special order item, no returns. If you used a credit card, the deadline for an exchange is 30 days. If financial aid was used, you have until the end of the second week of class at the beginning of each semester.

  Exchanges can be for the same product in a different size, or a different uniform product altogether. Please be aware that exchanges may not be an even amount and you may be refunded a portion of the original total or charged more, depending on the item.

• How will I be notified when my special order comes in?

  When your uniform order has been placed with the vendor it will take upwards of 3–4 weeks to come in; for nursing shoes it's 1–2 weeks. When it arrives we will send you an email through the email used when you placed your order. We will not call you even if you request that communication. An email is the only form of communication that the Bookstore can send to students at this time.

• I haven't received an email to pick up my backorder yet, what now?

  If it's still within the 3–4 week timeframe since you placed your order, please be patient. We're still waiting on your order to arrive to us.

  If you have not received an email within the 3–4 week timeframe, please email us at bookstore.shipping@southeasttech.edu with your order number included. We'll then figure out what's going on with your order as soon as possible.