Customer Service

Student Account Charges

  1. Students with Financial Aid that exceeds their Tuition and Fee charges will be eligible to charge to their Financial Aid account.
  2. Financial Aid will be available two weeks before the start of each semester and through the end of the add/drop period (which is the first two weeks of the semester.)
  3. Students must be present for the Financial Aid transaction. They must have their STC Mobile ID or their physical driver's license. The bookstore must see a first, last name and a picture before it can charge to Financial Aid.
  4. Students may not have another person (student, parent, family member, etc.) use their Financial Aid account on their behalf.

Payment Methods

  1. Books may be purchased with: Cash, Visa, Mastercard, Discover, Amex, Smartphone Touch Pay, or BlueBucks (Bluebucks not available for use online).
  2. Written authorization must be on file to charge to any third party agency (Build Dakota, VA, Voc Rehab, etc.).

Book/Required Supply Returns

  1. Week One Textbook Return: Physical Textbooks may be returned during the first week (5 business days) of the semester with the original receipt.
  2. Week Two Textbook Return: Physical Textbooks may be returned only if the student has added/dropped the course accompanied by the book they're requesting to return. Students must bring the add/drop slip as proof for the return.
  3. Week Three Textbook Return: No returns accepted. All sales at this point are final.
  4. Returns will not be allowed without the original receipt.
  5. Books must be returned in original condition (shrink wrap intact, textbook undamaged, etc) to receive a full refund.
  6. Book refunds and the condition of the book are always determined by the bookstore at the time the refund is performed.
  7. First Day Access Items fall under our First Day Access policies. For more information of FDA refund policies please see our First Day Access Information page.
  8. We do not allow cash refunds. Books charged against credit cards, third party agencies, or student Financial Aid accounts will be credited back to the account that was originally charged.
  9. If for any reason a student needs to have a cash transaction refunded, they must be present in store with the mobile student ID or a physical driver's license. Then they must have a physical debit/credit card with their name on it.

General Merchandise Returns

  • All returns for general merchandise items must be made within 15 days of purchase. A receipt is necessary for all returns.
  • Merchandise must be original condition i.e. tags attached, unopened, unwashed, unworn, etc.
  • Electronics must be unopened and in original packaging, unless the item is defective.

Digital E-Book/Access Code Returns

  1. All sales are final for ALL digital e-books and digital access codes.
  2. The bookstore is NOT responsible for lost or stolen access codes.
  3. If a student is having difficulty accessing their new digital ebook/access code please contact Vitalsource support at 855-200-4146 or go to their support website here, Vitalsource Support (opens in a new tab).
  4. If a code is "already redeemed" or unrecognizable, please contact your instructor or Vitalsource Support.

Uniform Returns

  1. Returns will not be allowed without the original receipt.
  2. All uniforms may be returned within 30 days of the receipt as long as they're in original condition (unworn, unwashed, tags still attached, etc.)
  3. All uniforms are subject to a 1-time exchange per uniform item within 30 days of the receipt.
  4. Uniform custom orders can be exchanged for different sizes but cannot be refunded sue to it being a custom order.

Buyback

  1. Textbook buyback is available in the bookstore daily during regular store hours and during specifc dates each semester.
  2. The bookstore uses a national wholesale company who determines the guide price for each book.
  3. Cash will be given as the payment at the end of each buyback transaction, no exceptions.
  4. Books with any physical damage will not be purchased by the bookstore or wholesaler. Books must have all pages intact and be in resalable condition.
  5. Used physical access codes are not resalable and will not be bought back.
  6. The bookstore does not buy back tool kits, uniforms, or other program related materials that aren't physical textbooks/unused physical access codes.
  7. Some books may not qualify for buyback due to new editions, curriculum changes, or other variables beyond the control of the bookstore.
  8. Please be aware that some books are used for multiple semesters (ACCT 210, ST 100, PARAM 100, etc.) Please do not sell these books back unless you (the student) are aware that you no longer need it